Privacy Policy & Usage

Lori Coulter understands that your trust is our most important asset. We take the protection and proper use of your personal information seriously and are committed to protecting your personal information in our possession. In order to preserve your trust, we want you to understand what personally identifiable or personal information we may collect from you when you visit our design stations or our web site, how we use such information, and the choices you have regarding our use of this information.

What information does Lori Coulter collect?

During the TrueMeasure process, Lori Coulter collects and stores information from our customers at several different points in the purchase process including, without limitation, registration information such as name, email, address, garment style and usage preferences, body measurements, body shape and secondary figure issues; purchase information such as shipping address and shipping preferences; and financial information such as a credit card number and expiration date.

In addition, Lori Coulter collects information through cookies, log files, clear gifs, and third parties to create a profile of our customers. A profile is stored information that we keep on individual customers that details their registration information, body measurements, body shape and secondary figure issues, purchase history, wish list, and financial information, product and customer service preferences, and other relevant data. Consequently, collected information may be tied to the customer's personally identifiable information.

As mentioned above, our website uses "cookies." A cookie is a small data file that websites often store on your computer's hard drive when you visit their websites. A cookie may contain information (such as a unique user ID) that is used to track the pages of the websites you have visited. Information gained from "cookies" may be shared with business partners as mentioned below who perform services on our behalf.

If you save your information with us, your cookie allows us to recognize you when you return to our website and provides you with access to your account information. If you save your information with us or order from us, we may also use cookies to monitor and maintain information about your use of our website. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our website in a manner that does not identify you. In either case, this information is used for internal purposes and helps us to serve you better by improving our website design, as well as our products and services.

You can disable cookies at any time by using your browser options; however, if you turn off cookies, we will not be able to track your order or enable you to make a purchase from our website. In addition, we will not be able to recognize you as a registered user to allow you access to your account information.

How is the information used?

The customer profile is used to tailor a customer's visit to, to make garment suggestions that will likely fit, flatter, and please the customer, to make future purchasing easier, to direct pertinent marketing promotions to them, and to produce and ship orders to the customer. In addition, customers will occasionally receive communications on Lori Coulter products and services via email or mail. Out of respect for the privacy of our customers, we present the option to not receive these types of communications.

Will Lori Coulter share personally identifiable information with anyone?

Lori Coulter is the sole owner of the information collected via our stores and Lori Coulter does not sell, trade, or otherwise disclose personally identifiable information unless the customer is notified in advance, except as described below. Lori Coulter may disclose personally identifiable information to business partners including without limitation manufacturers, retailers, software providers, logistics and shipping providers, credit card processors, and website hosting services that assist in servicing our customers. These and other business partners do not retain, share, store or use personally identifiable information for any secondary purposes. Lori Coulter may also disclose personally identifiable information when required by law, when protecting our safety or property, or when protecting the safety or property of others. Lori Coulter may disclose non-personally identifiable information for product development, marketing, advertising, academic research, or other purposes.

How does Lori Coulter protect personally identifiable information?

Lori Coulter takes every precaution to protect our customers' information. When Lori Coulter asks customers to enter sensitive information online, that information is encrypted and is protected with SSL encryption software. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect customer information off-line. All of our customers' information, not just the sensitive information mentioned above, is restricted to employees who need the information to perform a specific job. Furthermore, all employees are kept up-to-date on our security and privacy practices. Finally, the servers that store personally identifiable information are located in a secure physical environment.

What about children's privacy?

Lori Coulter will never knowingly request or collect personal information from any person under 18 years of age without prior verifiable parental consent. If we become aware that an individual is under the age of 18 and has submitted any information to for any purpose without prior verifiable parental consent, we will delete his or her information from our files.

How can a customer modify or delete her profile or opt-out of future communications?

A customer may update or modify personally identifiable information (such as zip code, phone, email or postal address) and opt-out of future communications by emailing or by contacting Customer Service at (314) 727-9879. If a customer would like all personally identifiable information deleted, she should contact Customer Service at (314) 727-9879.

How will Lori Coulter communicate privacy policy changes?

In the event Lori Coulter goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, customers' personal information will, in most instances, be part of the assets transferred. If we decide to change our privacy policy for this or any reason, we will post those changes to this privacy statement. By using our website, you consent to our use of guest information as described in this Privacy Policy. We may change or add to this privacy policy so we encourage you to review it periodically. This policy was last updated on May 4, 2008.

Additional information: who handles questions, comments, or suggestions regarding the privacy policy?

If you need to contact us for any reason, you may do so using the contact information below:

Lori Coulter, LLC
Attn: Customer Service
911 Washington Avenue, Suite 215
Saint Louis, Missouri 63101
Phone: 314.727.9879

For your convenience, may link to unaffiliated third party websites. This Privacy Policy does not apply to unaffiliated third party websites.